Productiv have a number of methods to provide you with the level of support you need.
From a basic IT Audit to full Managed Service Agreements. This level of managed IT service gives you full access to a team of experts who will manage your daily IT operations.
Productiv has a range of scaleable service packages to suit many IT operations.
Our core IT audit and IT assessment report service. Discover what your system’s strengths and weaknesses. Our consultants can provide advice on how to make the most of what you have and what you might need to improve your performance.
Remote Help Desk
A simple and cost effective level of technical support. This gives you access to our helpful team at the 24/7 Help Desk. Enjoy the peace of mind that someone is there to help anytime of the day or night.
Onsite Technical Support
Full face-to-face technical support from our friendly team members. A useful upgrade for those that need a personal touch. You still have access to our Help Desk for those smaller questions.
Custom IT Management
Full Information Communication Technology (ICT) support that is customised to your exact needs. For those that need the security of total reliability from their IT systems. It’s as good as having your own private IT department without the overhead.
Talk to us about how we can get the right managed IT service level for your organisation.
Dispersed staff working remotely and satellite offices require a high performance network to maintain productivity. As business units become more diverse in their working arrangements a stable and workable network ensures that everyone can get the most of digital workflows regardless of their location.
Productiv Secure Private Networks are a fully managed IT service available 24 hours a day. Secure data access between sites can be tailored to your requirements as business demand increases or decreases.
Productiv has a 24/7 Help Desk hotline service hosted by our very knowledgeable team members. These talented local people are able to efficiently diagnose IT problems and provide workable solutions.
Your friendly consultant can work with you to decide the urgency of the situation. Our response targets to urgent issues are within a matter of hours with staff on call any time of the day or night. Our highest priority is always getting you up and running and keeping you there.
This 24/7 service is as also available as an on call service for emergency onsite visits by prior agreement at level 3 and 4 of our managed service agreements.